Privacy Policy

Elderberry respects the privacy of its users and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Elderberry mobile and web applications (the “Service”).

1. Information We Collect

• Personal Information: Name, contact details, relationship to elderly individual, payment details, login credentials.
• Health Information: Medical appointments, hospital visits, prescriptions, and care history (with your consent).
• Device Information: IP address, device identifiers, operating system, app usage data.
• Financial Information: Payment records, transaction history with hospitals and care providers.

2. How We Use Your Information

We may use the information to:

• Facilitate healthcare booking, payment, and monitoring.
• Provide secure transactions between guardians and healthcare providers.
• Deliver real-time updates, notifications, and reports.
• Improve our services and personalise the user experience.
• Comply with legal obligations.

3. Sharing of Information

We may share your information with:

• Hospitals and healthcare providers (only as necessary to provide care).
• Payment processors (to complete transactions securely).
• Legal authorities (if required by law or to protect safety).

We do not sell your data to third parties.

4. Data Retention

We retain your information only as long as necessary for the purposes described, or as required by law.

5. Data Security

We implement industry-standard safeguards (encryption, secure servers, restricted access) to protect your data.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your information.
• Withdraw consent for data processing.
• File a complaint with a data protection authority.

7. Children’s Privacy

Elderberry is not intended for individuals under the age of 18.

8. Changes to this Policy

We may update this policy from time to time. Updates will be posted in the app and on our website.

9. Contact Us

If you have questions, contact us at hello@lifebank.ng